Frequently Asked Questions
Everything you need to know about your shopping experience at Blacks.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for fashion items?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, earrings and undergarments cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fit notes in the product description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.
Are your materials ethically sourced?
At Blacks, we are committed to sustainability. We partner with suppliers who adhere to fair labor practices and prioritize high-quality, durable fabrics to ensure your wardrobe lasts longer.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team or using the link in your confirmation email.